Customer Service Phone Number: 888-947-6331
All returned products need to be un-opened and in re-sellable condition.
A 20% restocking fee will be charged to all returned items unless there is an error on the part of OrthoIndy or its fulfillment partner MioTech or a defective product.
All returns must be made within 30 days of receiving the product.
Returns after 30 days will not be accepted.
No refunds will be given for shipping costs unless the reason for return is an error on the part of OrthoIndy/MioTech or a defective product.
Original shipping charges will not be refunded and shipping charges back to OrthoIndy/MioTech will be the responsibility of the customer.
A credit will be issued to the account or credit card only after OrthoIndy/MioTech receives the product back and inspects it.
All returns must have an RGA number which can be obtained by calling during normal business hours.
Due to health reasons OrthoIndy/MioTech cannot accept returns of hygiene or eating and drinking products.
OrthoIndy/MioTech cannot accept returns of computer software, videos or books that have been opened or removed from original packaging.
OrthoIndy/MioTech cannot accept returns of special order items or discontinued items.
Shortages or errors in shipments must be reported within 7 days of invoice date to issue credit (if applicable).
Opened and used equipment may not be returned for credit.
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